FAQ

I have sensitive skin. Which products can I use?

We have selected all our beauty, skin care, face masks and eye patch products based on their gentleness on the skin. However, our Kenzina brand is a premium product which is specifically formulated to be gentle, even on sensitive skin. The ingredients are plant-based extracts. 

How many eye masks in each jar/box?

All the types of eye patches we stock contain 30 pairs.

 

Are your products ethical?

Not only are the eye patches we stock 100% dissolvable in water, but they are 100% cruelty free!

The products we stock are made in South Korea which has a cosmetics and beauty industry on-par with the United States and France. The South Korean cosmetics and beauty industry is tightly regulated and is subject to very high standards of manufacture, testing, employment conditions, minimum wages and health and safety.

 

What ingredients do your products contain?

All ingredients to each beauty product are published on each product’s page below the ‘How to Use’ section.

 

How long will my products take to arrive?

Usually within 1 to 3 working days Australia-wide (5 days for NT and remote locations)

4 to 6 working days to New Zealand

6 to 13 working days to the USA, UK and European Union

 

Do you have a returns policy?

Our returns policy is simple, if a product does not agree with your skin, or if it was damaged we will give you a full refund or exchange.

Simply contact us via email and return the product to us.

We are unable however to offer a refund if you simply change your mind after opening the product.

The product must be returned with a majority portion of the product remaining (except in the case of single use Optimal Brightening Masks).

 

What causes ‘Crows feet’?

Crow's feet are wrinkles etched in the corner of our eyes. Unlike wrinkles or expression lines on other areas of the face, crow's feet can appear to look deeper or more pronounced on the skin. Some of the leading causes of crow's feet include UV exposure and the loss of collagen and elasticity that come with age.

 

What causes eye bags?

The most common cause of bags under the eyes is aging. Other factors that contribute to the development of bags under the eyes include fluid retention, chronic medical conditions like thyroid disease, infections, allergies, stress, eye fatigue, smoking, lack of sleep and inherited facial features.

 

What causes dark circles under the eyes?

Fatigue or just staying up a few hours past your normal bedtime can cause dark circles to form under your eyes. Sleep deprivation can cause your skin to become dull and pale, allowing for dark tissues and blood vessels beneath your skin to show.

 

What causes puffy eyes?

Puffy eyes may be a side effect of some types of hyperthyroidism—an overactive thyroid. You may get a thickening of the fat around your eyes, which causes puffiness. You're suffering from edema. If your eyes are puffier when you wake up in the morning, it may be due to fluid retention, called edema